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Billing and Payments

Introduction​

The billing system on Ori Global Cloud is designed to provide you with a transparent and manageable approach to handling your cloud expenses. This section outlines how billing works, including payment methods, thresholds, VAT considerations and terms & conditions for the services we provide.

Payment Methods and Details​

Adding Payment Methods​

  • To utilise OGC services, you must first register a payment method. Navigate to Settings, then under Billing and Usage select Create account.
  • Payment details are securely stored and provided via Stripe, our payment processing partner.
  • Upon registration of a payment method, you authorize Ori Industries to store your payment details to facilitate future transactions.
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At your first VM launch, Stripe will send a pre-authorisation request to the issuing bank to verify that the bank issued the card and can authorise upcoming charges. The $10 temporary uncaptured hold may appear on your statement, but you are not being charged and no funds are being transferred from your card or account unless if your first invoice payment fails.

Default Payment Method​

  • The payment method designated as Default will be automatically charged at each billing cycle or upon reaching the payment threshold.
  • You can manage your payment methods, including setting a default, changing, adding, or deleting details, through the billing portal.

Billing Thresholds​

Payment Threshold​

  • Billing is triggered when the cost of billable services reaches a predetermined payment threshold.
  • If you wish to adjust your payment threshold, requests can be made through Ori's support channels at support@ori.co.

Billing and Invoices​

Pay-as-You-Go​

  • For On-demand services, resources are billed per minute to ensure you only pay for what you use.
  • Payment will be triggered when the billing threshold is reached or otherwise monthly (starting from the first invoice).

Local Taxes and Pricing​

  • All displayed prices on Ori Global Cloud do not include local tax.

Payment Issues and Service Suspension​

Service Provisioning​

  • Users are required to have a valid payment method registered before provisioning any services on the platform.

Failed Payments​

  • If a payment fails to process, all services will be at risk of suspension and will be subject to deletion if the payment is not settled in a timeline manner.
  • You will be notified of the payment failures via email.

Service Suspension​

  • In the event of a service suspension due to payment issues, all services will be suspended and services may become unavailable.
  • Once the payment is settled, resources will be able to be resumed by the user.

Agreement​

See the Billing Agreement page for additional information.

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